180 Days of Change starts today.
 
You asked, and we're answering
 
Dear Annabel,
We've heard you. You've told us what you want, and now it's time we step up and give you the driving experience you deserve, because simply put, Uber wouldn't exist without you.

Today, we're making a commitment. For the next 180 days (and beyond) we'll be making meaningful changes & improvements to your driving experience. Some changes will be big, some will be small — all will be the changes you've asked for.
Each month for the next 6 months, we'll share major improvements that will make driving more flexible and less stressful, giving you earnings & support you can depend on.
Starting today: Earnings
To kick-off 180 Days of Change we're launching the feature you've asked for most.
1.Tipping is Coming
Tipping is available in Seattle, Minneapolis and Houston as of today. We're starting with only 3 cities so we can create the best tipping experience for you and your riders. We'll be adding more cities over the next few weeks, and will make tips available to all U.S. drivers, by the end of July 2017. Of course, Uber service fees are never deducted from your tips. Learn more.
2. Shorter 2 Minute Cancellation Window
You'll receive a cancellation fee if your rider cancels after more than 2 minutes (down from 5 minutes previously).
3. No More Unpaid Wait-times
You will earn a per-minute rate if you wait for a rider, starting 2 minutes after arrival.
4. All Driver Destination Trips Count Toward Quest
Every trip you take now counts toward reaching your Quest total.
5. Quest Earnings are Available for Instant Pay
You can now immediately cash out your Quest earnings using Instant Pay.
6. Expanded Driver Destinations
You can now set two trips a day going your way and earn with every mile.
7. Driver Injury Protection Insurance
You have the option to help protect yourself, and your earnings, in the event of a covered accident. To help you take advantage of this option, you will earn a bit more per-mile. For costs, complete coverage details, and state availability via Aon, tap here.
8. Teen Fare
For teen account trips, $2 will be added to the base fare and you'll earn more for those rides.
When are the changes coming?
We are launching these improvements city-by-city over the summer. Visit this link to see when these changes will arrive in your town. In the meantime, please update and restart your Driver App so you can experience these changes.
LEARN MORE

So, what's next?
This is just the beginning. Over the next 180 days we are committed to making driving with Uber better than ever. Look out for the next round of improvements in July. We know there's a long road ahead, but we won't stop until we get there.
With our sincere thanks,
 
 
Rachel Holt
Head of US Operations
Aaron Schildkrout
Head of Driver Experience
 
 
 
 
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